Last updated: 11 October 2026
This Shipping Policy explains where we deliver, how much delivery costs and when you can expect your order to arrive.
Beauty Formulas is operated by Drammock International Ltd.
For delivery questions, contact us at enquiries@beautyformulas.co.uk.
Where We Deliver
We currently deliver to UK mainland addresses only.
If we cannot deliver to your address, we will let you know during checkout or contact you after your order is placed.
Postcodes and exceptions
Delivery aims shown for each service are based on the majority of UK addresses. However, delivery times may vary depending on the destination postcode. No delivery target time is provided for items sent to the following postcode areas:
- AB30–38, AB41-45, AB51–56, AB99, BT, DD8-10, DG7-9, FK8, FK15–21, HS, IV, KA27–28, KW1–17, PA20–38, PA41–80, PH10-11, PH13-14, PH 17-18, PH19–44, PH49–50, TD15, TR21–25, GY, IM, JE, ZE.
Delivery Options And Costs
Standard delivery is sent by Royal Mail. Charges depend on basket value and combined weight, as shown below.
| Order condition | Customer pays | Estimated timeframe |
|---|---|---|
| Basket value £20 or more | FREE | 3 to 6 working days. |
| Under £20, weight 0–1.8kg | £4.49 | 3 to 6 working days. |
| Under £20, weight over 1.8kg up to 4.8kg | £13.95 | 3 to 6 working days. |
| Under £20, weight over 4.8kg up to 9.8kg | £17.95 | 3 to 6 working days. |
| Under £20, weight over 9.8kg | £20.00 | 3 to 6 working days. |
Delivery costs are shown at checkout before you place your order.
Dispatch Times
We aim to dispatch orders within 1-2 working days after payment is received.
Orders placed after 1pm may be processed on the next working day.
Working days are Monday to Friday, excluding bank holidays.
Delivery Times
Estimated delivery times start from dispatch, not from the time the order is placed.
Delivery dates are estimates unless we expressly agree a guaranteed delivery date with you.
If delivery is delayed, we will do what we reasonably can to update you.
Under UK distance selling rules, goods should usually be delivered within 30 days unless we agree a different delivery timeframe with you.
Delivery Problems
Please contact us at enquiries@beautyformulas.co.uk if:
- Your order has not arrived within the expected delivery window.
- Your parcel arrives damaged.
- You receive the wrong item.
- Items are missing from your order.
Please include your order number and delivery postcode when contacting us.
Incorrect Delivery Details
Please check your delivery details carefully before placing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that we can change delivery details after an order has been processed or dispatched.
We are not responsible for failed delivery caused by incorrect or incomplete delivery information provided by you, but we will try to help where reasonably possible.
Missed Deliveries
If the courier cannot deliver your parcel, they may leave delivery instructions, attempt redelivery or send the parcel to a local collection point.
If a parcel is returned to us because it was not collected, delivery was refused or the address was incorrect, we may need to charge a further delivery cost to resend it. Your statutory rights are not affected.
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible at enquiries@beautyformulas.co.uk.
Please keep the product, packaging and any delivery paperwork, and send photos if possible so we can investigate with the courier.
Changes To This Policy
We may update this Shipping Policy when our delivery options, courier, costs or delivery areas change.